Privacy Policy

Last Updated: March 2025

At Mosaic, we respect your privacy and are committed to protecting your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.

Information We Collect:

We collect both personal and non-personal information in the following ways:

Information You Provide: When you contact us, sign up for updates, request services, or submit forms, we may collect your name, email, phone number, and other relevant details.
Automatically Collected Information: When you visit our website, we may collect non-personal data such as your IP address, browser type, device information, and browsing behavior using cookies and analytics tools.
Third-Party Data: We may receive additional information from referral partners, social media platforms, or other trusted sources.

How We Use Your Information:

We collect and use personal information only for the purposes necessary to provide our services, as permitted under PIPEDA. This includes:

Providing Real Estate Services: Assisting with property listings, purchases, or real estate inquiries.
Customer Support & Communication: Responding to inquiries, sending confirmations, and updating clients on transactions.
Marketing & Promotions: Sending relevant updates, listings, or promotional materials (only with your explicit consent).
Website Optimization & Analytics: Improving our website performance and user experience.
Legal & Security Compliance: Preventing fraud, complying with legal obligations, and protecting Mosaic’s rights.

Consent & Your Choices:

Under PIPEDA, we only collect, use, or share your personal information with your knowledge and consent, except where required by law. You have the right to:

Withdraw consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.
Request access, corrections, or deletion of your personal information by reaching out to us directly.
Opt-out of cookies and tracking technologies through your browser settings.

If you do not consent to our data collection practices, you may choose not to provide personal information. However, this may limit your ability to access certain services.

Sharing Your Information:

We do not sell, rent, or trade personal data. We may share your information in the following cases:

With Service Providers: Trusted partners assisting in real estate transactions (e.g., mortgage brokers, legal professionals, or marketing platforms).
Legal & Regulatory Compliance: If required by law, a court order, or government request under PIPEDA or provincial privacy laws.
Business Transactions: If Mosaic undergoes a merger, acquisition, or asset sale, your data may be transferred accordingly.

Data Storage & Security:

We follow industry standards to safeguard your personal information against unauthorized access, loss, or misuse. However, no online system is completely secure.

Data is stored on secure servers located in Canada and processed in compliance with PIPEDA.
We limit access to personal data to authorized employees, service providers, or legal entities that need it for business purposes.
If a data breach occurs, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required by law.

Retention of Data:

We retain personal data only as long as necessary for business or legal purposes. After that, data is securely deleted.

You may request deletion of your information at any time, subject to legal or regulatory retention requirements.

Cookies & Tracking Technologies:

Our website uses cookies and similar tracking technologies to:

Improve website performance and user experience.
Analyze visitor behavior to enhance marketing efforts.
Personalize content and advertising.

You can manage or disable cookies in your browser settings. However, doing so may affect certain website functions.

Third-Party Links:

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content. We encourage you to review the privacy policies of any external websites you visit.

Updates to This Policy:

We may update this Privacy Policy as needed to reflect changes in our practices or to comply with new laws. The latest version will always be posted on our website with an updated “Last Revised” date.

If we make significant changes, we will notify users via email or website notice.

For any questions about this Privacy Policy or to exercise your rights under PIPEDA, contact:

Team Mosaic Management Inc.
info@teammosaic.ca

If you have concerns about how your data is handled, you may also contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.